The Australian Communications and Media Authority will compel 21 businesses in the NBN ecosystem to reveal data about how they resolve issues in a bid to halt the current blame game between NBN Co and internet providers.

Communications Minister Mitch Fifield said the action was a direct result of government intervention to stem what has been a damaging fortnight for the NBN project.

In case you’ve missed the recent pissing match between NBN Co CEO Bill Morrow and every ISP in Australia this past couple of weeks either party is blaming the other for speed and pricing issues with the NBN.

The Liberal government, keen to save some face in the debacle cum white-elephant they’ve turned the NBN into, have decided to step in and ask everyone for some real info and see who’s telling the truth.

No doubt there’s a little at fault from both sides but with the continual balls-up that is the MTM version of the NBN the public are quick to excuse any facts and rest blame squarely on the shoulders of NBN Co.

Regardless of the outcome and who’s wins this round the NBN and the public of Australia continue to suffer at the hands of political bureaucracy.

Good luck Senator Fi-Fi.

Source: Govt steps in to stop NBN blame game – Telco/ISP – iTnews

The [Western Australian] government said its agencies reported difficulty in getting any information out of NBN coupled with “lengthy delays”, poor support, and confusion on when sites would be ready.

The relationship between NBN and the WA agencies had reached a point where talking to NBN was being avoided, the government said.

And then they took their bat and ball and went home and poor NBN had no one else to play with.

But seriously, that’s pretty damning for a state government to literally avoid talking to our nation’s supposed one-wholesaler of future communications.

If the stereotypically bureaucracy that is government thinks you’re obtuse and anything but transparent with communication I don’t think there’s a scale that rightfully shows just how bad things are.

Source: Western Australia gives up trying to talk to NBN | ZDNet

THE ACCC has revealed it is formally investigating broadband retailers’ speed claims — and it wants 16,000 volunteer households to help it work out if consumers are being misled.

[…] many people are unhappy when the speed they get turns out to be far less than what was advertised.

Information collected from the [ACCC]’s broadband army should also determine whether the NBN Co itself is to blame.

The program is set to kick off in the second half of this year and involve 4,000 homes. It’s probably only 4k because there aren’t more than that with the NBN yet… Hey-ohhhhhhhhhhhhh!

But seriously folks… This isn’t just an NBN thing, backhaul infrastructure is a massive issue, as anyone in a neighbourhood with a high Netflix user base is all too aware.

Source: Have consumers been ‘misled’ by NBN speed claims? | Daily Telegraph