Lauri Malkavaara, a journalist for Finnish newspaper Helsingin Sanomat sent a letter to Nokia in 2008 about her awful-to-use E51. An excerpt:
I send a text message, which is something that I do dozens of times every day. First, I press messages, then I select create message, and then I need to choose from among four options: text message, multimedia message, audio message, or e-mail. So each time, dozens of times a day in the years that follow, I am bothered by this extra message, and each time I give the same answer.
Nokia then got in touch with her to defend their phone, and then things really get interesting. Make sure you stick around for the ending where a Nokia executive shows his 4-year-old daughter an iPhone.