Telstra is compensating 50% of its FTTN customers who can’t achieve advertised speeds

Telstra is offering compensation to 42,000 customers after the telco promoted and offered NBN speeds that couldn’t actually be achieved in the real world.

  • 26,497 (56 per cent) of FTTN customers on the 100/40 Mbps plan could not receive 100/40 Mbps.
  • 6,352 (45 per cent) of FTTN customers on a 50/20 Mbps plan could not receive 50/20 Mbps.

Is anyone genuinely surprised that this is the case? Ask anyone who’s connected to the NBN via FTTN and not had a speed issue.

The surprising factor here, Telstra brought it forward first. Likely to avoid what was going to come out anyway, but still, good on them?

ACCC Chairman Rod Sims had this to say in conjunction with the compensation announcement “…if you advertise a particular speed and customers cannot get that speed, you will risk breaching the Australian Consumer Law.”

The ACCC is asking that all ISPs begin advertising “typical” speeds, during the busiest period of their day (7pm-11pm) instead of theoretical maximums. They expect ISPs to begin doing this over the next month.

Source: Telstra Couldn’t Hit Advertised NBN Speeds, Is Compensating Thousands Of Customers | Gizmodo Australia