Telstra caught selling unachievable NBN  speeds to customers

Telstra has admitted that thousands of its NBN customers were sold broadband plans with speeds that weren’t achievable.

In a blog post late yesterday, Telstra retail boss Kevin Russell revealed around 1 percent of the telco’s NBN customer base weren’t receiving the speeds they signed up for.

It looks like this mainly affects users adding a “speed boost” or moving up to a tier beyond their base. Telstra’s argument is that they can’t tell if the speed tier sold is sustainable until “after” they upgrade them for a month.

Seems a little ridiculous to me based on them knowing exactly what tech connects the end-user to the NBN?

Source: Telstra admits thousands of NBN users were shafted on speeds – Telco/ISP – iTnews

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