Reviews on Apple’s iOS and Mac app stores are about to get more conversational. Apple has informed developers that beginning with iOS 10.3, they’ll be able to reply to reviews and have those responses stay publicly visible to other users. If you’ve seen companies reply underneath reviews on Amazon, for instance, this is a similar concept.
App reviews are often a wasteland of garbage with badly skewed ratings because average punters have no idea either, how to use the app, or that paying more than US$0.99 is warranted for a few years work.
That said how can you rationalise with such constructive comments and feedback such as:
not working!
or
Just downloaded app with hope it would work.
Nope.
While I don’t think it will fix the problem by any means it does allow developers a chance to respond to often unwarranted reviews directly affecting their livelihoods.
Source: Apple will soon let app makers publicly respond to reviews – The Verge